All cancellations made 14 days before the Check-in date, we will refund 80%* of the booking value in the original payment mode or 100% in the form of a future credit note.
Cancellations that are made between 7-14 days prior to the Check-in date will receive a 50%* refund of the total booking value or 60% in the form of a future credit note
For any cancellations requested within 7 days of the check-in date, the booking will be non-refundable
If the booking has been partially paid for, the cancellation will be deemed non-refundable
Amendments and changes to booking will be subject to rate policies and depends upon the availability of the room/villa
if available and made amendments or changes :14 days before check-in date, 10% of previous tariff will be applicable, along with difference in tariff 7 days before check-in date, changes are not allowed. Booking will be deemed non-refundable
Our standard cancellation policy exempts cancellations made for peak days week.
Peak Days Week:For your security, payments online are made through secure servers. For all bookings, Seven Hotels & Resorts will take payment via payment gateway to guarantee your booking.
Any advance deposits, additional fees or charges will always be clearly marked before you make your booking. Once paid, these deposit payments, additional charges and fees are non-refundable in the event of cancellation.
Your booking is confirmed and hotel will send you confirmation. Please check your confirmation voucher carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport/ in Govt. Id. we have no responsibility for any errors in any documentation except where an error is made by us.
Where an offer of availability is made by the Seven Hotels & Resorts, your booking is not confirmed until you receive a booking confirmation voucher. You will be notified by email immediately or maximum within 1 hour, whether your booking has been confirmed. It is your responsibility to contact Seven Hotels & Resorts if a confirmation email has not been received.
For all our foreign guest, all currency conversions are based on banks conversion rates and are only valid on the date of booking as a guideline. Payments are taken by Seven Hotels & Resorts in the local currency and may be subject to exchange-rate fluctuations (depending on the date charged) and charges from your bank or credit card issuer for which we have no liability. If you wish to avoid this by fully prepaying your booking to us in your preferred currency please ask at the time of booking.
Please note: any applicable GST/VAT/taxes may be subject to change at any time.
If you wish to amend or cancel a confirmed booking, you must contact us. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Seven Hotels & Resorts. In all cases, once the booking is confirmed, you are subject to the terms and conditions of Seven Hotels & Resorts cancellation policy.
Seven Hotels & Resorts cancellation policies may outline a period before check-in when cancellations will be subject to payment of a cancellation charge. This period does not include the day of arrival – so, for example, a cancellation policy of ‘24 hours’ means a reservation must be cancelled at least 24 hours before the hotel's stated check-in time on the day before arrival to avoid the penalty. Any cancellations must be made by emailing or phoning the Seven Hotels & Resorts team as soon as possible.
Where applicable, refunds will be made by the same method used to pay for the booking. Any payment made by credit card will be returned to that card and any payment made by voucher/loyalty money will be refunded as a voucher or by reinstating the loyalty money as appropriate. Please note that all deposit payment and additional charges paid at the time of booking are non-refundable.
Any changes to a booking that involve the addition of sequential nights to a stay will be considered an amendment to the original booking, regardless of whether the extra nights are booked by the person who made the original booking, or by another guest with whom they are staying.
We will inform you as soon as reasonably possible if the hotel needs to make a significant change to your confirmed booking or to cancel.
Seven Hotels & Resorts cannot be held liable for errors or omissions in bookings or pricing, either made by the hotel, or as a result of system failure of any kind. We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking
We do our utmost to ensure all Seven Hotels & Resorts information is accurate, however Seven Hotels & Resorts facilities may change at any time and any opinions expressed are subjective.
Bookings for Seven Hotels & Resorts exclusive offers or promotions are subject to the terms and conditions set by the Seven Hotels & Resorts for its particular offer. All offers are subject to availability, which may change at any time. Offers may be subject to blackout dates which may be amended by the Seven Hotels & Resorts at any time and which may not be specified on our website. Seven Hotels & Resorts will require a deposit or full prepayment on booking, which may be non-refundable in case of cancellation.
All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure from the hotel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
you find a lower rate elsewhere online, we will gift you an additional 10% Discount
