Seven Hotels & Resorts is fanatical about protecting your privacy.
If you have any questions about our Privacy Policy, you can contact us at support@sevenhotelsandresorts.com and include ‘Privacy Policy’ in the subject line.
1. INFORMATIONANDCONSENT
By accepting this Privacy Policy, the user is informed and gives their free, informed, specific and unequivocal consent for the personal data they provide through the website located at URL www.sevenhotelsandresorts.com (hereinafter, the "Website") to be processed by SEVEN HOTELS & RESORTS, as well as the data derived from their browsing and any other data, they shall provide in the future to SEVEN HOTELS & RESORTS
The user must carefully read this Privacy Policy, which has been drafted in a clear and simple manner to facilitate its understanding, freely and voluntarily determining whether the user wishes to provide his/her personal data to SEVEN HOTELS & RESORTS.
2. OBLIGATIONS TO PROVIDE DATA
3.FOR WHAT PURPOSE WILL SEVEN HOTELS & RESORTS PROCESS THE USER'S PERSONAL DATA AND FOR WHICH PERIOD OF TIME?
The data requested in the forms on the Website are, in general, obligatory (unless otherwise specified in the required field) in order to comply with the established purposes.
Therefore, if they are not provided or are not provided correctly, they cannot be fulfilled, without prejudice to the fact that you shall freely view the content of the Website.
The personal data provided through the Website will be processed by SEVEN HOTELS & RESORTS for the following purposes:
3.1. Data provided for the booking of rooms and rooms for the organisation of events in some of the different hotels of the SEVEN HOTELS & RESORTS chain without registering as a user on the Website, either through this Website or through the contact centre service (call centre, email or chat) for individual or group bookings:
Manage the completion of the bookings requested by the user.
Sending the confirmation or documentation of the booking made.
3.2. Data provided to register as a registered user in SEVEN HOTELS & RESORTS
Manage the registration request within the modality chosen by the user.
Verify that the user complies with the requirements to register within the
Processing and responding to possible requests for information made by the user.
Search for promotions that meet the needs selected by the user.
3.3. Data provided through the Best Price form:
• Manage the user's requests for contact and information through the channels provided for this purpose on SEVEN HOTELS & RESORTS websites in relation to better prices located on other websites or third parties related to SEVEN HOTELS & RESORTS.
• Management of the request made.
3.4. Data provided for publications in the BLOG owned by SEVEN HOTELS & RESORTS:
Manage the publication of your comments on the Website.
Manage the subscription and/or un-subscription to the blog's Newsletter.
In the event that this is necessary, to check the content of users' comments and, where appropriate, to remove those whose content does not comply with the conditions applicable to this Website at the discretion of SEVEN HOTELS & RESORTS.
3.5. Data provided for modification and cancellation of bookings:
Manage requests for modification or cancellation of your reservation requested by the user to SEVEN HOTELS & RESORTS.
Management of queries made to SEVEN HOTELS & RESORTS in relation to the modification or cancellation of bookings.
3.6. Data provided for the sending of personalised commercial communications about the different services of the entities included in the SEVEN HOTELS & RESORTS chain.
Manage the registration in the commercial communications service that will be sent by SEVEN HOTELS & RESORTS about the services offered by the different entities included in the SEVEN HOTELS & RESORTS Chain
3.7. Data provided for the sending of personalised commercial communications about the different services of SEVEN HOTELS & RESORTS Partners.
• To manage the registration in the commercial communications service that will be sent by SEVEN HOTELS & RESORTS about the services offered by the different Partners of SEVEN HOTELS & RESORTS
3.8. Data provided for the sending of the Newsletter:
• Manage the subscription to the Newsletter, carried out through the channel provided on the SEVEN HOTELS & RESORTS Website
3.9. Data provided on contact forms and Corporate website:
• Manage the user's requests for contact and information through the channels provided for this purpose on SEVEN HOTELS & RESORTS websites.
• Management of the request made.
3.10. Data provided in the basket retrieval form:
• Sending a reminder of the booking not completed by the user or, if applicable, of the searches carried out by the user.
3.11. Data provided through the chat available on the Website:
• Reception, answering and management of queries raised through the chat on the Website.
3.12. Carry out analysis on the use of the Website and check the preferences and behaviour of users.
4.. WHAT USER DATA WILL SEVEN HOTELS & RESORTS PROCESS?
SEVEN HOTELS & RESORTS will process the following categories of user data:
4.1. Data provided for the booking of rooms and rooms for the organisation of events in some of the different hotels of the SEVEN HOTELS & RESORTS chain without registering as a user on the Website, either through this Website or through the contact centre service (call centre, email or chat) for individual or group bookings:
Identification data: name, surname, nationality.
Contact data: email address, telephone number.
Transaction data of goods and services.
Economic, financial and insurance data.
Preferences of stay.
4.2. Data provided to register as a registered user in SEVEN HOTELS & RESORTS:
Identification data: name, surname, nationality and address.
Contact data: e-mail address, telephone number.
Employment details: profession, sector.
User and/or holder identification codes or passwords.
4.3. Data provided through the Best Price form:
Identification data: name, surname, nationality and address.
Contact data: e-mail address, telephone number.
Data relating to transactions of goods and services.
• Data relating to best prices or data provided by the interested parties themselves in the open fields of the forms provided on the Website or in the attached documents.
4 4. Data provided for publications in the BLOG owned by SEVEN HOTELS & RESORTS:
4.5. Data provided for modification and cancellation of bookings:
Identification data: name, surname, nationality and address.
Contact data: e-mail address.
Identification data: name, surname, nationality and address.
Contact data: e-mail address.
Data relating to transactions of goods and services.
Economic, financial and insurance data.
|
4.6. Data provided for the sending of personalised commercial communications about the different services of the entities included in the SEVEN HOTELS & RESORTS Chain. |
Identification data: name, surname, nationality and address.
Contact data: e-mail address.
|
4.7. Data provided for the sending of personalised commercial communications about the different services of SEVEN HOTELS & RESORTS’s Partners. |
Identification data: name, surname, nationality and address.
Contact data: e-mail address.
4.8. Data provided for the sending of the Newsletter:
Identification data: name, surname, nationality and address.
Contact data: country of residence, e-mail address.
Data on personal characteristics: language
4.9. Data provided on contact forms and Corporate website:
Identification data: name, surname, nationality and address.
Contact data: e-mail address, telephone number.
Transaction data for goods and services.
4.10. Data provided in the basket retrieval form:
• Contact data: address and e-mail address.
4.11. Manage the resetting of passwords for third party loyalty programmes in which SEVEN HOTELS & RESORTS participates:
Identifying information: name and surname of the contact person.
User and/or customer identification codes or passwords.
4.12. Management of contact requests and requests for information made by users of the website:
Identification data: name and surname of the contact person.
Contact data: e-mail address.
Query raised
4.13. Data provided through the chat available on the Website:
Identification data: name and surname of the contact person.
Contact data: e-mail address.
Query raised
4.14. Carry out analysis on the use of the Website and check the preferences and behaviour of users.
• Browsing data.
In the event that the user provides data of third parties, the user declares that the user has their consent and undertakes to provide them with the information contained in the Privacy Policy, exempting SEVEN HOTELS & RESORTS from any liability in this regard. However, SEVEN HOTELS & RESORTS shall carry out periodic checks to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations
5. WHAT IS THE LEGITIMACY OF THE PROCESSING OF USER DATA?
The legitimacy of the processing of your personal data is as follows:
|
5.1. Data provided for the booking of rooms and rooms for the organisation of events in some of the different hotels of the SEVEN HOTELS & RESORTS chain without registering as a user on the Website, either through this Website or through the contact centre service (call centre, email or chat) for individual or group bookings and rooms: the execution of the contract between the parties |
|
5.2. For the management of the registration as a registered user, the consent requested. However, if you withdraw your consent, this will not affect the lawfulness of the processing previously carried out. 5.3. For the Best Price form, the consent requested and which you shall withdraw at any time. However, if you withdraw your consent, this will not affect the lawfulness of the processing operations previously carried out. 5.4. For the management and publication of comments or publications sent by users on the BLOG, the consent given by the user. In the event of withdrawal of consent to the processing of comments, the same will be removed by SEVEN HOTELS & RESORTS from the Website. 5.6. For the sending of personalised commercial communications about the different services of the entities included in the SEVEN HOTELS & RESORTS Chain, the consent given by the user. 5.7. For the sending of personalised commercial communications about the different services of SEVEN HOTELS & RESORTS Partners, the consent given by the user. 5.9. For the sending of contact forms and website Corporate the consent given by the user. 5.10. For the recovery of the cart and its reminder the consent given by the user. |
6. WHICH RECIPIENTS WILL THE USER'S DATA BE SHARED WITH? User data shall be disclosed to:
|
6.1. Data provided for the booking of rooms and rooms for the organisation of events in some of the different hotels of the SEVEN HOTELS |
|
& RESORTS chain without registering as a user on the Website, either through this Website or through the contact centre service (call |
|
centre, email or chat) for individual or group bookings: |
• Companies of the group to which SEVEN HOTELS & RESORTS belongs, solely for internal administrative purposes and/or for the aforementioned purposes.
• Entity owning the hotel in which the user will be staying so that the user is aware of the conditions of the accommodation and
the user can stay at the hotel and therefore the transfer is necessary.
6.2. Data provided for publications in the BLOG owned by SEVEN HOTELS & RESORTS:
• The data provided by the user will be published on the Website and will therefore be accessible to any user accessing the Website.
6.3. Data provided for modification and cancellation of bookings:
|
• Companies of the group to which SEVEN HOTELS & RESORTS belongs, solely for internal administrative purposes and/or for the purposes indicated above. |
|
|
7. INTERNATIONAL DATA TRANSFERS
Because of the international nature of our business, we may need to transfer your User Information with the Seven Hotels & Resorts
Group of companies (Seven Hotels & Resorts; and to third parties as noted in Section 9 above, in connection with the purposes set out in this Policy. For this reason, we may transfer your User Information to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located.
Further information on any of these international data transfers can be obtained by sending an email to support@sevenhotelsandresorts.com
8. RETENTION OF DATA
Your data will be retained for the following periods:
|
8.1. Data provided for the booking of rooms and rooms for the organisation of events in some of the different hotels of the chain |
|
without registering as a user on the Website, either through this Website or through the contact centre service (call centre, email or chat) |
|
for individual or group bookings: shall be retained for the duration of the contractual relationship and, after the end of the contractual |
|
relationship, for the period of limitation of any legal action that shall arise from it. 8.2. Data provided to register as a registered user in SEVEN HOTELS & RESORTS as long as the user does not revoke the consent given. However, in the event of withdrawal of consent, this shall not affect the lawfulness of any processing previously carried out. 8.3. Data provided through the Best Price form: for the period of time necessary for the processing of your application sent to you. 8.4. Data provided for publications in the BLOG owned by SEVEN HOTELS & RESORTS The data will be kept for as long as the user does not revoke the consent given. 8.6. Data provided for the sending of personalised commercial communications about the different services of the entities included in the SEVEN HOTELS & RESORTS Chain: the data will be retained for as long as the user does not revoke the consent given or objects to receiving the communications. 8.7. Data provided for the sending of personalised commercial communications about the different services of SEVEN HOTELS & RESORTS Partners: the data will be retained for as long as the user does not revoke the consent given or objects to receiving the communications. 8.8. Data provided for the sending of the Newsletter: shall be retained for as long as the user does not revoke the consent given for this purpose. 9.9. Data provided on contact forms and Corporate website: shall be retained for the period necessary to process and respond to your request and, once this period has expired, for the period of limitation of any legal action arising from your request. 8.10. Data provided in the basket retrieval form: for the period of time necessary for the processing of your application sent to you. 8.11. Management of contact requests and requests for information made by users of the website, until the query is resolved. Once resolved, the query shall be anonymised in order to be kept by SEVEN HOTELS & RESORTS for historical-statistical purposes. 8.12. Data provided through the chat available on the Website, will be retained for 13 months and then deleted. 8.13. To carry out analyses on the use of the Website and to check the preferences and behaviour of users, will be kept for one year. Once this period has elapsed, the analysis shall be anonymised in order to be kept by SEVEN HOTELS & RESORTS for historical- statistical purposes. |
9. USER LIABILITY
The user:
|
You guarantee that you are over eighteen (18) years of age and that the information you provide to SEVEN HOTELS & RESORTS is |
|
true, accurate, complete and up to date. To this effect, the user is responsible for the veracity of all the data provided and shall keep the |
|
information provided suitably updated, in such a way that it corresponds to his/her real situation. The user guarantees that has informed the third parties from whom the user provides his/her data, if the user does so, of the aspects contained in this document. Likewise, you guarantee that you have obtained their authorisation to provide their data to SEVEN HOTELS & RESORTS for the aforementioned purposes. You shall be liable for any false or inaccurate information you provide through the Website and for any damages, direct or indirect, that this shall cause to SEVEN HOTELS & RESORTS or third parties. |
10. EXERCISE OF RIGHTS
|
The user shall send a letter to SEVEN HOTELS & RESORTS, to the address indicated in the heading of this Policy, or by e-mail to the address support@sevenhotelsandresorts.com, attaching a photocopy of his/her identity document, at any time and free of charge, in order to
If you have any comments, questions or concerns about any of the information in this Policy, or any other issues relating to the Processing of User Information carried out by us, or on our behalf, please contact: Seven Hotels & Resorts Baga, Calangute, Goa 403516 (India) Email: support@sevenhotelsandresorts.com 11. Data Security 11.1 We have implemented reasonable technical and organizational security measures to protect your User Information. Please ensure that any Personal Information that you send to us is send securely. 11.2 In certain instances we may use Secure Sockets Layer encryption and/or transfer certain User Information in a non-human readable format to provide protection. However, we cannot guarantee there will not be a breach, and we are not responsible for any breach of security or for the actions of any third parties. 11.3 Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement reasonable measures to protect your information, we cannot guarantee the security of your data transmitted to us using the internet. Any such transmission is at your own risk and you are responsible for ensuring that any Personal Information that you send to us are sent securely. 12. Data Accuracy We take every reasonable step to ensure that your User Information that we Process is accurate and, where necessary, kept up to date, and any of your User Information that we Process that you inform us is inaccurate (having regard to the purposes for which they are Processed) is erased or rectified. 13. Data Minimization We take every reasonable step to ensure that your User Information that we Process is limited to the User Information reasonably necessary in connection with the purposes set out in this Policy or as required to provide you services or access to the Services. 14. Data Retention 14.1 We take every reasonable steps to ensure that your User Information is only retained as long as they are needed. Online Data related to online behavioural advertising (“OBA”) is kept by Seven Hotels & Resorts for not more than 3years after which it will expire, subject to certain conditions. However, the 3 years period may commence again if the same user subsequently visits or interacts with an ad, email, the Services or a Channel. 14.2 The criteria for determining the duration for which we will keep your User Information are as follows: we will retain copies of your User Information in a form that permits identification only for as long as is necessary in connection with the purposes set out in this Policy, unless applicable law requires a longer retention period. Unless there is a specific legal requirement for us to keep the information, we plan to retain it for no longer than is necessary to fulfil a legitimate business need. 15. What Can I Do to Control My Information? You can directly take steps to unsubscribe to the newsletters that you receive from us. Please allow fifteen to thirty business days for change to take effect. On some services, pertaining to transactional communication, you may continue to receive emails as a part of the travel booking Service availed on the Booking Platform. If you are an EU resident, you may have certain rights including: the right not to provide your Personal Information to us; the right to access your Personal Information; the right to request erasure, or restricting of Processing of your Personal Information; the right to have your Personal Information transferred to another controller; the right to withdraw your consent; and the right to lodge complaints with supervisory authorities. We may require proof of or need to verify your identity before we can give effect to these rights. 16. Terms of Use 16.1 Seven Hotels & Resorts Terms of Use governs the use of Booking Policy and the Services provided by Seven Hotels & Resorts. For more information concerning your use of all services, please visit the Terms of Use. The Terms of Use is incorporated by reference into this Privacy Policy. 16.2 We recommend that you review our Terms of Use regularly, in order to review any changes we might make from time to time. 17. Privacy Notice Changes We may change this Privacy Notice from time to time and the date of last revision is included. Should we need to change the purpose or the type or the way we Process information we previously collected about you, we will only do so after we notify you and obtain your express consent to the extent required under applicable law. |
you find a lower rate elsewhere online, we will gift you an additional 10% Discount
By Seven Hotels and Resorts, Baga, Goa
By Seven Hotels and Resorts, Calangute, Goa
